Refund policy

Return & Refund Policy — Dehua Blanc Ceramics

Last updated: April 22, 2026

We want you to love your Dehua Blanc porcelain. If you are not completely satisfied, we are here to help.

1. Returns

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and undamaged.

2. Damaged or Defective Items

If your porcelain arrives damaged or has a manufacturing defect, please email us at blancchina.store@gmail.com with photos of the damage and your order number. We will send a replacement or issue a refund as quickly as possible.

3. Non-Returnable Items

Items that have been used, washed, or damaged after delivery cannot be returned. Personalized or custom-made items are also non-returnable.

4. Shipping Costs for Returns

Customers are responsible for return shipping costs, unless the item was damaged or defective due to our error. In that case, we will cover the return shipping cost.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5–7 business days.